Cancellation will be accepted up to 45 days before arrival with a full refund of the total booking amount.
If the reservation is not confirmed, we will not charge anything on your credit card, and any held amount will be released immediately.
Please refer to the cancellation policy mentioned above for more details.
Normal check in time is 2:00 PM .For late arrivals, please call for instructions on the procedure for arrival after 6 PM.
Check-out is at 11:00 AM.
Early check-in and check-out is available by prior arrangement only i.e. subject to availability and prior intimation & confirmation only.
Child (up to 5 years) can stay free of charge with parents without extra bed.
Children between 5 years to 12 years of age will be charged extra.
Children above 12 years of age will be treated as young adults and the prevalent reservation charges will be applicable and levied.
If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotel and will be charged for the entire reservation.
If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund admissible.
Please note that Hotel neither guarantees nor liable to admit any request for amendment in plan or any other special requests which shall be admissible subject to availability on arrival.
Please note that requests for airport and railway station pick-up near Sita Royal Lakeside Chalet must be communicated to the reservations team at the time of booking and at least 7 days prior to your check-in date. Please be aware that this service is chargeable.
The reservation once confirmed, a confirmation number and the voucher is generated that you can print for your convenience.
It is necessary to present the confirmation voucher to the hotel on arrival. On failure to produce the confirmation voucher may result in the hotel not honoring your reservation unless the hotel is able to trace & match the excess in the reservation system.
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